Bioglow Customer Guarantee

Worried about ordering an untested product? Never ordered from us? Shop safe with Bioglow. In addition to your statutory rights, we provide the following additional guarantee with every order:

1. If there is a problem during delivery (such as delivery of a wrong or damaged item attempted, overturned pallet or anything else), simply tell the driver to take your order back to depot. Let us know what the problem was and receive a replacement or full refund of your order.

2. If you are in any way unsatisfied with the item you used, please tell us what the problem is and we will help you solve it. 

3. If we cannot solve the problem, we will offer you a choice between a reduction in price or returning the remaining part of your order for a full refund. Call us on 0203 0020359 or email to request a resolution.

Click here for detailed terms and conditions to see how your rights are protected. 

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