FAQs

Q: What are the differences between the various types of wood briquettes and heat logs?

A: Woodmix Pini-Kay briquettes burn the hottest and contain the least moisture. For this reason it is the only type of briquette suitable for a wood burning cooker. 

All the types of briquettes have been thoroughly tested and perform well in all types of appliances. The choice depends mostly on your taste! If you are happy to use brick shaped briquettes, then the Birch and Pine Heat Logs are a good choice. They are also very compact to store. For a more natural look, try the Nestro briquettes - these are round and look great in an open fire, much like real logs.

If you’d like to discuss your requirements in more detail, we are happy to chat on 020 30020359 or if you’d rather read some materials, detailed information is available in our Wood Briquette and Heat Log Comparison Guide.

Q: Can you mix different products on one pallet?

A: We can mix two types of briquettes on one pallet (for example 480 kg of type 1 and 480 kg of type 2). The maximum weight of products delivered on one full pallet is 960 kg. Please contact us or put in a note with your order if you would like two products delivered on the same pallet. 

Q: How many kiln-dried logs are there in one crate?

A: Approximately 350-400 logs in a 1.2m3 crate and 750 - 850 logs in a 2.4m3 crate.

Q: What VAT rate is included in the price?

A: 5% for domestic use. If ordering for re-sale or business use, 20% rate applies. Please contact us for a quotation if you are purchasing for business use. 

Q: Can you deliver my order on a given date?

A: The standard economy delivery is a 2/3 business day service.  The delivery courier calls you to arrange a suitable date and time for delivery. Please send us a note if you'd like to book a named day or you have any other special delivery requirements. 

We can also provide next day delivery for £10. Please select this option under 'Delivery rates' when placing your order. The cost of weekend deliveries varies but is normally around £40. To arrange a weekend delivery, please contact us.

We need to have your order in by 2pm on a given day for it to be processed for dispatch that same day. 

Q: Will you carry the briquettes into my house/garden/shed?

A: Delivery is contracted to kerbside only. However, drivers will normally move your goods to the nearest point accessible by a flat and level surface, even if this is inside your garage or shed.

Q: Will the logs / wood briquettes be delivered across a gravel driveway or a grass area?

A: The standard method for delivering pallets is by a hand operated trolley which requires a hard and reasonably level surface. That said, pallets are fairly compact in their footprint (1.2 x 0.8m) and in our experience will fit most drop-off locations at the kerbside, from where goods can be moved by hand. If in doubt, please contact us and we will be pleased to advise.

Q: I work / live near the delivery location but will not be there all day. Will the delivery company call me so I can meet them?

A: Yes, we can ask the delivery company to call you. Alternatively, we can call you on the morning of delivery day to advise the delivery window, or arrange booked in delivery (see above). Please call us on 020 30020359 or send us a note with your order to any special delivery requirements.

Q: Will you let me know what day the delivery is?

 A: Yes we would be happy to do this for you. Please send us a note with your order or contact us by telephone or email.


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